Refund Policy

Last updated: October 17, 2026

Bad refund policies are infuriating. Ours is simple.

Before You Pay guide: 30 days, no questions

If the guide isn’t useful to you, email hello@fedprobenow.us within 30 days of purchase with the email you paid with or your receipt number. We’ll refund the full $19 to your original payment method. You don’t need to explain why.

Business Verification checks

• Before we start: full refund on request.
• Outside our scope: if a request involves checking a person, or anything else we don’t do, we refund it in full.
• Late: if we miss the stated turnaround, you can ask for a full refund.
• After delivery: if the report has a factual mistake, tell us and we’ll correct it. If you’re unhappy for another reason, email us and we’ll work it out case by case.

Timing

We process refunds within two business days of your request. Your bank or card issuer may take 5–10 business days to show it on your statement.

Please contact us before filing a dispute with your card issuer or PayPal; it’s usually faster.

Parts of this policy are adapted from the Basecamp open-source policies, licensed CC BY 4.0. Changes were made.